| Interactive Voice Response (IVR), the automotive attendant that all telecom industries use as a distinct in traditional telecom contexts We are the first production company who is providing services to mobile companies for their IVRs. Balacomm Media Pvt.Ltd. was the first one in India to do the IVR recording for Airtel. Just as we say, “Turning Ideas into Impressions”, we analyze and draw innovative concepts, which then are pictured and put into practice, marking an impression in the communication industry.
We provide the voice services, life and soul of IVRs, thus creating an image in the end user’s mind. IVR Prompts are thus the direct communication means between the customers and the end users and we are the leading providers of the same. We not only understand the content and requirements of IVR, but also work constantly towards providing our customers with the best services and innovative ideas.
Right from scripting to voice talent selection and from music composition to post production to delivery, we integrate our talented experts into each phase of the project. Customer satisfaction is our forte and constant efforts are put to make sure that the services rendered are meeting up their requirements thus ensuring a strong and long lasting relationship with our customers.
How is an IVR important?
- Whenever a customer calls on a number with an IVR, he immediately gets the company’s image and work know how in his mind
- Professionally written prompts pass the right message across to the end users mind in an impressive manner
- A good IVR system not only allows them to integrate customer satisfaction but also to attain customer loyalty, up-sell and cross-sell services and improve the total efficiency of their contact centre
- IVR enables customers to carry their business in a way reflecting their brands and values
- IVRs add a difference and make an impression in the users’ or the listeners’ mind and help them relate to any company and their services in a much better way.
Process Followed
We initiate by determining the right audio file type and volume. Later the following process is taken over:
- Develop consistent scripts appropriate to your company’s IVR brand, suitable as per the call flow
- Translation in a wide range of regional and international languages
- Selection of finest voice talent available
- Coaching voice talent for the best output and results
- Recording of prompts using state-of-art technology studio
- Music composition
- Post production
- Conversion in any format with special software
- Smart and timely delivery of services
- Ongoing content management through our team of experienced and talented writers.
Interactive Voice Response (IVR), the automotive attendant that all telecom industries use as a distinct in traditional telecom contexts We are the first production company who is providing services to mobile companies for their IVRs. Balacomm Media Pvt.Ltd. was the first one in India to do the IVR recording for Airtel. Just as we say, “Turning Ideas into Impressions”, we analyze and draw innovative concepts, which then are pictured and put into practice, marking an impression in the communication industry.
We provide the voice services, life and soul of IVRs, thus creating an image in the end user’s mind. IVR Prompts are thus the direct communication means between the customers and the end users and we are the leading providers of the same. We not only understand the content and requirements of IVR, but also work constantly towards providing our customers with the best services and innovative ideas.
Right from scripting to voice talent selection and from music composition to post production to delivery, we integrate our talented experts into each phase of the project. Customer satisfaction is our forte and constant efforts are put to make sure that the services rendered are meeting up their requirements thus ensuring a strong and long lasting relationship with our customers.
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